We hope you love your new purchase. If you are not satisfied, we will happily accept your return for a refund (U.S. orders only), subject to the conditions below.
- We will not refund any items that are damaged, stained, scented, or altered in any way.
- We will not refund any Final Sale items.
- We will not refund any items that are sent back without filing a return request to our customer service email email@example.com
- If an item is returned to us damaged, used or in an unsuitable condition, you will not be refunded.
- We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
- The brand reserves the right to refuse any compromised items affected by the individual factors mentioned above.
- Products can be returned or exchanged within 14 days of receiving the product, excluding Final Sale items.
- We do not provide free returns unless there is photo evidence attached to show the damage upon receiving the products.
- Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
- We are not able to refund any tax or duty charged by the customs border office.
Contact us if you have any questions: firstname.lastname@example.org